Delivery

Mainland UK:

Store opening times for Christmas and New Year 2019:

Carlisle: Late night openings: Thursday 10am-7pm, Christmas Eve 10-4:45pm, 27th, 28th, 30th – 10-5pm,   New Years Eve (31st December) – 10-2pm. Normal hours from the 3rd Monday-Saturday (closed Sunday) 10-5pm. Click and collect orders for Carlisle will operate up within these hours above and are for next working day delivery only if ordered by 12 midday the previous working day.

Dumfries: Open Monday-Saturday 10-4pm, Christmas Eve – 10-2pm,  Closed reopening Monday 6th January. Last day for click and collect pick-up at Dumfries 2pm 24th December. Click and collect available from Carlisle as above.

UK weborders schedule for Christmas/NY:

Last day for 2nd class posting 18th December, 1st Class 20th December.

Courier delivery by 4pm – last day Friday 20th order must be received by 12pm 

Courier delivery last order by 23rd December for 24th Delivery – Express Delivery 

New Year: for delivery by 31st December order by 12pm Friday 27th

Orders placed on Christmas or New Years day will be processed the following working day – 27th December and then 2nd January

Normal delivery schedule pricing:

Orders over £35 – FREE Mainland delivery UK

Click and collect orders – FREE – same day available (see details below)

UK Mainland Delivery options and prices:

Weight:               Postage:              Signed for:          Carrier:                 Delivery Times:

100g or less         £2.99                     £3.99                     Royal Mail           2-3 days

101-500g              £3.99                     £4.99                     Royal Mail           2-3 days

 501-1.0kg             £6.50                     £7.50                     Royal Mail           2-3 days

              1kg-5kg                £8.99                     –                             APC                     next day by 4pm

              >5kg                    £12.00                   –                             APC                     next day by 4pm

Our free delivery over £35 is a 2-3 day delivery time.

If you wish this can be upgraded to next day for £8.99

Express Delivery (12 noon delivery not inc. DG postcodes)   <5kg  £15    >5kg   £21

The order must be received before 12 noon the day prior to delivery date required (SEE BELOW)

Saturday delivery. (UK mainland)      £28

APC by 12 noon (4PM ONLY FOR DG POSTCODES) up to and including 20kg. Order must be received before 12 noon on the Friday.

Highlands & Islands inc Northern Ireland

 Weight:                                          Postage:                              Carrier:                 Delivery Times:

up to 100g                                         £2.99                                     Royal Mail       3-4 days

101-500g                                             £3.99                                    Royal Mail           3-4 days

501-1kg                                               £6.50                                    Royal Mail           3-4 days

1kg up to 5kg                                      £18.00                                   Royal Mail           3-4 days

5kg-10kg                                             £23.00                                   Royal Mail           3-4 days

Click and collect orders are usually available next working day for collection but we can have orders ready the same day – within the hour – during shop opening times at Dumfries.

For Carlisle click and collect orders are next working day if ORDERED BY 12 MIDDAY THE PREVIOUS WORKING DAY.

Next Day delivery operates from Monday through to Thursday orders must be received by 12 noon. Thursday order would be delivered by 4pm Friday for example.  A order placed over a weekend i.e. Saturday or Sunday would arrive Tuesday by 4pm.

For H&I, IOM, NI,Channel Islands we aim to deliver within 3-4 days of your order but please be aware that it is dependent on location, and weather conditions. We use a variety of couriers for these areas.

For Standard UK Delivery we aim to deliver within 2-3 days but on occasions this may be longer especially during seasonal periods such as Christmas. Orders are usually dispatched the same day as receiving the order. Orders over £35 will usually go out via courier tracked delivery and orders below this usually via the Royal Mail services.

EXPRESS DELIVERIES. MON-THUR (THURSDAY IS FOR A FRIDAY DELIVERY BY 12 NOON). ORDERS FOR A SATURDAY MUST BE RECEIVED BEFORE 12 NOON ON THE FRIDAY. THIS SERVICE IS NOT AVAILABLE IN THE DUMFRIES AND GALLOWAY POSTCODE AREAS BUT BY 4PM DELIVERY IS AVAILABLE HERE SO PLEASE SELECT THE UPGRADE TO NEXT DAY (MON-FRI) SERVICE, OR FOR SATURDAY SERVICE FOR THE DG AREA WE CAN DELIVER BY 4PM.

Please ensure that all your details including postcodes and delivery addresses are correct, as in some circumstances this can result in extra charges on your delivery and a delayed delivery if we are supplied with incorrect details.

All orders are confirmed by automated email from Sweet Inspiration.

Any goods ordered from our website will be sent according to your preferred method which is chosen by you during the check-out process. Some goods are prohibited by some couriers to be sent via methods such as airfreight such as PME aerosols so we can only send these out overland shipping methods.

Goods remain the property of Sweet Inspiration until we are satisfied that all payments have been verified even if this incurs delivery delays – please see 6.2 under Exclusions of Liability in our terms and condtions.

Once goods have been dispatched to you we are responsible for appropriate delivery and tracking of those goods to ensure that they are delivered accordingly.

Any goods that are undelivered ‘not received’ must be notified to us within a reasonable timeframe.

Terms of delivery are subject to change without prior notice.